Creating Structures

Structure is the process of creating boundaries and standards around what we are doing. It is important because it creates a pattern for us to follow and allows other people to know what is expected within that structure.

Decisions to make about the structure of my coaching service are:

• how long are my sessions?
• how regular?
• face to face or phone?
• how do clients pay?
• how much do they pay?
• what do I expect of my clients?
• what can they expect of me?

I have set up a policies & procedures document, covering the following:

• the logistics of the coaching process
• what a client can expect of me:
• confidentiality
• availability
• communication
• integrity
• nonjudgmental attitude
• persistency about the client's progres
• what I ask of the client:
• timeliness
• session preparation
• completion of fieldwork
• feedback
• fees
• testimonial
• referrals
• understanding of disclaimer

Creating structures is also about setting up a client administration.