Thursday, February 7, 2008

Effective feedback (2)

Not many people can give good feedback. Quite often it is too rude, judgmental and subjective. Especially written feedback can be really difficult to give, because it is black and white and without any non-verbal expressions.
Be brave and learn from any feedback - positive and negative - by choosing what part of the feedback you'll accept.

One way of giving feedback is that your coach states what she's just observed, but also adds to that the impact the information or behaviour had. And by asking you: "Was it what you intended to have?". If not, you can work on changing your behaviour.

Role-play is another technique in providing you feedback. This way you can easily practice a difficult conversation for example. You can play yourself or you can play the person you want to have a conversation with and your coach will play the role of you. Role-playing works great to face your worst fear. You play your future self against your present self which will give you an authentic experience. It helps you to prepare for any eventuality. You can play the same conversation over and over again or with different possible reactions. And if you want to your coach can video or record the conversations for you to take home and digest.

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